FAQ

Here you’ll find answers to some of our most frequently asked questions. If there’s anything else you’d like to know, please feel free to get in touch — we’re always happy to help.

Where are you located?

A Soul in Bloom Candle Co. is based in Hobart, Tasmania.

Do you offer local collection?

Yes! Free local collection is available by prior arrangement in Hobart. If you would like to collect your order locally, please contact us before placing your order so we can arrange a suitable collection time and location. Once arranged, simply select "Local Collection - Pre-Arranged Only" at checkout.

Do you ship Australia-wide?

Yes. We ship Australia-wide via Australia Post, with free standard shipping on orders over $100.

How long will my order take to be dispatched?

Please allow approximately 2–5 business days for your order to be prepared and dispatched.

During busy periods, new releases or sales, processing times may be slightly longer. We’ll always do our best to get your order on its way as quickly as possible.

How do I choose a fragrance?

Each product listing includes a fragrance description and scent notes to help you find something you’ll love.

If you’re still unsure, please feel free to get in touch — we’d be more than happy to help you choose.

Why does my candle look slightly different from another?

As our candles are hand-poured in small batches, slight variations may occur from candle to candle. These little differences are part of the handmade nature of our products and do not affect the quality or performance of your candle.

How should I care for my candle?

For the best burn and to get the most from your candle, please follow our Candle Care guide.

A candle care card is also included with every candle order, with our tips for burning your candle beautifully and safely.

Can I send an order as a gift?

Absolutely! Our candles make beautiful gifts.

If you’d like to include a personal message with your order, simply leave your message in the order notes at checkout and we’ll include a handwritten gift note with your parcel.

What if my order arrives damaged?

We take great care when preparing and packing every order. If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the item and packaging, and we’ll be happy to help.

Still have a question?

We’d love to hear from you. Simply visit our Contact Us page or email us and we’ll get back to you as soon as we can.