Shipping & Returns

Each A Soul in Bloom order is carefully prepared and packed with care, from my home to yours. Please find our shipping, collection and returns information below.

 

Processing & Dispatch

As our products are hand-poured and carefully prepared, please allow approximately 2–5 business days for your order to be processed and dispatched.

During busy periods, new releases or sales, processing times may be slightly longer. We’ll always do our best to get your order on its way as quickly as possible.

Shipping

We currently ship Australia-wide via Australia Post.

Shipping costs are calculated at checkout, with free standard shipping on orders over $100.

Once your order has been dispatched, you’ll receive tracking information so you can follow its journey to you.

Local Collection

Local collection is available for customers in Hobart, Tasmania.

Once your order is ready, we’ll contact you to arrange a suitable collection time and provide collection details. Please wait until you have received confirmation that your order is ready before collecting.

Returns & Change of Mind

Due to the nature of our products, we do not offer returns or exchanges for change of mind.

However, if your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can help make it right.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Damaged or Incorrect Orders

We take great care when packing every order, but we understand that occasionally things can go wrong in transit.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery where possible, including your order number and clear photos of the item and packaging. This helps us assess what has happened and arrange the appropriate next steps.

Questions?

If you have any questions about your order, shipping or returns, please get in touch. We’re always happy to help.

From my home to yours, thank you for supporting A Soul in Bloom Candle Co.