Refund policy

We hope you love your A Soul in Bloom Candle Co order. As our products are carefully hand-poured and prepared, we do not offer returns or exchanges for change of mind.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after receiving your order. Please include your order number and clear photos of the product and packaging so we can assist you.

Where an item is faulty, damaged or otherwise does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund. Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Cancellations

If you need to cancel or make changes to an order, please contact us as soon as possible. We will do our best to accommodate your request; however, once an order has been processed or dispatched, we may be unable to cancel or change it.

Return Shipping

If a return is required due to a faulty, damaged or incorrect item, we will provide further instructions and, where required by Australian Consumer Law, cover reasonable return costs.

For any questions regarding your order, please contact us through our Contact Us page or via email.

A Soul in Bloom Candle Co.